Client continuity
Distance should not move control outside the client record.
The client remains exposed if the practical truth lives in provider accounts, private conversations, or one regional lead. Continuity controls make source, decisions, access, and operating knowledge portable across teams and locations.
- Client-held source
- Source, configuration, tests, artifacts, review history, release evidence, and supporting documentation remain in approved systems the client can access and govern.
- Decision-grade records
- Product, architecture, data, security, and operating choices preserve context, alternatives, authority, and conditions for revisiting them.
- Supplier access lifecycle
- Individual identity, least privilege, approved devices and paths, monitoring, periodic review, incident cooperation, and prompt revocation cover every person and subcontractor.
- Leadership and exit
- Backup leadership, personnel change, location change, supplier transition, open-work transfer, knowledge confirmation, and access removal are planned before they become urgent.