- 01Work and exceptions
- Users, goals, triggers, inputs, decisions, steps, handoffs, queues, approvals, outputs, frequency, volume, measures, delays, workarounds, edge cases, and the current path when a system or person is unavailable.
- 02Roles and authority
- User and service identities, tenants, roles, permissions, separation of duties, delegated access, approval limits, sensitive actions, revocation, support access, audit readers, and accountable business owners.
- 03Records and rules
- Source systems, identifiers, fields, meanings, validation, relationships, ownership, state transitions, calculations, retention, deletion, exports, imports, reconciliation, and the rules that must remain deterministic.
- 04Product and operating constraints
- Browsers or devices, accessibility needs, languages, integrations, environments, security and privacy obligations, performance, availability, continuity, release windows, support capacity, budget, timeline, and client ownership requirements.