- 01Users, tasks, and content
- Audiences, goals, journeys, language, terminology, information hierarchy, content sources and owners, forms, media, search and navigation needs, assistive technology, support needs, errors, and the complete task across digital and non-digital channels.
- 02Browsers and conditions
- Supported browser and operating-system policy, viewport and orientation, keyboard and pointer input, zoom and text resize, color schemes, motion preferences, devices, network and CPU constraints, offline expectations, storage limits, and representative analytics where available.
- 03Identity, data, and authority
- Public and authenticated routes, users and tenants, roles, sessions, source records, server actions, permissions, validation, files, integrations, caching, freshness, privacy, consent, retention, audit, abuse cases, and sensitive error boundaries.
- 04Delivery and operation
- Domains, environments, content publishing, localization, metadata, redirects, crawl and index rules, performance budgets, traffic patterns, availability, observability, release windows, rollback, incident and support ownership, backup, recovery, and supplier exit.